Refund Policy

Every account starts with a free trial that includes a set number of assessments, so you can evaluate ChatterMock before paying. We encourage you to use it to confirm the Service fits your needs before subscribing.

Paid plans are billed in advance each month. Because plans unlock usage-based capacity (a monthly allowance of assessments) that begins immediately, payments are generally non-refundableexcept as described below or where required by law.

• a duplicate or clearly erroneous charge;
• a documented billing error on our side;
• a sustained failure of the Service that we were unable to resolve and that prevented you from using your plan.

Requests should be made within 14 days of the charge. We review these case by case and, where granted, refund to the original payment method where possible.

Where payment is made in cryptocurrency, any approved refund is issued in the same cryptocurrency and calculated on the amount actually received. Because exchange rates and network fees fluctuate, the fiat value of a refund may differ from the fiat value at the time of payment, and network fees are non-recoverable.

You can turn off auto-renewal at any time in your billing settings. You will keep access until the end of the period you have already paid for; we do not provide partial-month refunds for cancellations.

Email support@chattermock.com from your account email with the charge date and reason. We aim to respond within a few business days.