Refund Policy

New employer accounts start with free credits, so you can run a test before you buy any.

Credits spent on a mock chat or a score reveal are non-refundable, because the test has run or the score has been shown. If a test failed because of a fault on our side — for example, grading did not complete — tell us and we will re-grade it or return the credits.

We will consider a refund of unused credits within 14 days of purchase, and in these cases at any time:

• a duplicate or clearly erroneous charge;
• a documented billing error on our side;
• a sustained failure of the Service that we could not resolve and that prevented you from using your credits.

We review each request individually.

Credits are bought in cryptocurrency through our payment processor. An approved refund is issued in the same cryptocurrency and calculated on the amount we actually received. Exchange rates and network fees change, so the value of a refund in your local currency may differ from the value when you paid, and network fees can't be recovered.

Credits are lost when you delete your account. If you have unused credits, contact us before deleting it.

Email support@chattermock.com from your account email with the purchase date and the reason. We aim to respond within a few business days.